Account
Not Found
The
Call Center should be called if your account has not been created
yet. Account creation occurs in Columbia, therefore it might
take a few days for this problem to be fixed.
Multiple
Accounts
It's
not a good idea to have more than one account on the servers.
You can lose track of important email and data this way. If you
find that you have more than one account, select which account you
want to keep, then contact the Call Center. Tell them which
account you'd like to keep and ask them to delete the other
accounts. Be sure to back up any email or other data from the
accounts that will be deleted beforehand!
Logon
only permitted from non UMKC-USERS domain
If
you have applied at other UM campuses, there is a chance that your
account was created on their system instead of as a UMKC-USERS
account. In this case, you won't have access to any of the
special services like Personal File Storage Space or printing.
Notify an SA in one of the IS-managed computer labs and they will send
in a problem report to have your account moved to UMKC.
Password
Incorrect Error
Please
be sure to follow the formatting conventions on the Password
Reset page closely. Passwords can't contain any information
that is specific to your account such as any part of your name, social
security number, or birth date. Please try to select a password
that is difficult to guess. If you are certain that you are
typing in your password correctly and have followed formatting
conventions, please contact the Call Center for assistance.
Can't
Print
You
will not be able to print if your account isn't located in the
UMKC-USERS domain or if you've activated your account less than 2
business days ago. If more than 2 business days have passed
since activating your account and you still can't print, please speak
with an SA.
Detailed
information on printing is contained in the "Managing
Your Print Quota" section.
Slow
Profile Load Times
If
you are experiencing slow load times, you may have saved large files to your
desktop instead of to your Q: drive. Make sure that all files are
saved to the Q: drive and not the desktop. If you are still
experiencing slow load times, there could be a problem with the
network. Please talk to an SA if you continue to experience slow load
times.
Insufficient
Profile Quota
If
you try to log out and receive an error message about having insufficient
profile quota, you'll need to delete or move files before you can log
out. All of your files should be saved to your Q: drive, not to
the desktop.
When
you begin to approach the limit of your personal profile quota, the following
icon will appear in the lower right corner of your monitor, next to the clock:
When
you have exceeded your profile quota, the icon will look like this:
You
can click on either of these icons to bring up a window that will give you a
listing of all the files counting against your profile. Find any large
files you can and delete them or move them to your Q: drive to make sure they
count against your personal file storage space instead of your personal
profile space quota.
If you do not have an Outlook icon on your desktop, click the
"Start" button, then click "Programs," then "Microsoft Office 2000," and finally, click
on "Microsoft Outlook."
If you have any problems starting up Outlook, or if it asks for
SMTP information, follow these steps:
-
Exit the Outlook setup process,
-
Double-click the “Program Menu” folder, and
-
Double-click on the “Setup or Re-Setup Outlook Profile”
icon.
Checking
Email Quota
To
check your email quota, follow these steps:
1.
Make sure your Outlook is set up to show your Folder List by selecting
“View” and selecting “Folder List.”
2.
Right-click on “Outlook Today” and select “Properties for
Mailbox...”
3.
Click on the “Folder Size button at the bottom of the window.
4.
The window displayed will list the total size towards the top, and will
break down the size of each folder.